A One-Day, Cross-Sector Conference & Networking Event, London, 18th January 2023

Winning & Future-Proofed HR & People Leader Strategies for The Changing Needs & Demands Of Evolving Organisations, Workforces & Technologies

Develop Key Strategies To Meet The Future Of Work With Next-Generation ✔ Flexible, Hybrid Working ✔ Gold-Standard Recruitment & Talent Retention Strategies ✔ Embedded Wellbeing & DE&I Processes ✔ Effective Implementation Of HR Tech & Data-Led Insights ✔ High-Impact Benefits ✔ Employee Engagement ✔ Ensuring Long-Term Organisational Performance ✔

Special Discount Book Before 2nd September to save £200!*

Alex Horner

Global Head of Talent Brand        Activision Blizzard

Zurich logo

Amy Howard 

People business Partner
Zurich Insurance


Briony Hughes

HR Director & D&I Lead
News UK


Chris Lincoln

Head of People


Chris Norbury

Chief People Officer

Dr Tracey Leghorn

Chief Business Services Officer
SUEZ Recycling and Recovery UK


Helene Ghosh

HR Director Global Portfolio & Digital, Strategy and AMEA

Iain Brumpton

Head of People Commercials & Performance
Zurick UK

Isobel McGonigle 

HR & Competence Development Director (North & Scotland) 
Volvo Trucks UK

Jacqueline Bell-Gam

Head of People- Personal Lines

Jane Garnsey

People Operations & Internal Communications Director

Kevin Green 

Chief People Officer 
First Group Plc

Kevin Lyons

Senior HR Manager

Leon Foster-Hill 

Operations Director (People)
Cineworld Cinemas

Nella Mereu

Global Head of HR Business Partners
Aegon Asset 

Olayemi Adelekan

HR Transformation Change Lead

Paul Smith

Chief HR Officer
Le Creuset

Rachel Dale

Director of People Growth & Performance
Nationwide Building Society 

Richard Sadler

Head of Reward & HR Insights UK & Ireland

Thom Crow

Head of Talent Aquisition
Close Brothers

Sophie Ackland

Chief Human Resource Officer

Sarah Bould

People Director
Royal London

How are 20+ speakers successfully anticipating and responding to customer needs and experiences in a world of increasing digitalisation, automation and self-service – and reaping the results?​

Our previous sister conference attendee testimonials speak for themselves!


Strike The Balance Between Human Touchpoints & Tech:

How can we bridge the gap for engaging, effective experiences which exceed customer expectations?


Tech, Chatbots, AI:

Leverage cutting-edge but customer-focused tech for impactful CX


Human-Centred Digital Design:

Embed data-driven decision making into design from day one to truly deliver customer-first services


Untangling Customer Data:

From legacy systems to unstructured data, make sense of the web of information to meaningfully guide strategies


  • Why Attend The 3rd Annual Humanising Digital Conference?
    20+ Hard-Won Examples Of Customer Strategies From Market-Leading, Hands-On Practitioners
    7 Tangible Case Studies Including Depop’s Challenges In Developing Inclusive & Accessible Journeys
    Boots UK Share Their MarTech Applications To Deliver Personalised Customer Journeys
    3 Interactive Panel Discussions With Live Q&A On: The Latest Tech: Chatbots & AI ● Understanding Customer Needs & Behaviours ● Balancing Human & Digital Interaction

We have uncovered the need for CX, UX and digital marketing professionals to invest time in creating human-first strategies, which truly serve customer needs and take advantage of the latest operationally-enhancing tech solutions for outstanding customer journeys which breathe brand personality, maintain that customer connection and differentiate the leading customer-first organisations from those still playing catch up.

A Word From Our Chair:

“The pandemic has helped secure the strategic role of HR as a crucial and trusted business function like never before. From designing remote working strategies, to DE&I and wellbeing processes, HR as a function has met the challenges of the moment and truly has the baton in its hand to drive organisations forward. The challenge now is how do we keep that momentum and meet the challenges of tomorrow, such as unbound working, engaging colleagues over a wider range of locations and working styles, and upskilling organisations to meet the future digital challenges they will face. I’m delighted to be chairing this event with XX senior HR leaders to discuss their strategies in tackling these issues, and solidifying the future processes that will shape the ever-evolving workplace”
Chris Lincoln

Head of People


Our previous sister conference attendee testimonials speak for themselves!

Sponsored by:

n You Help Companies Enhance Their Digital Customer Experiences?

Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best. Please send your CV with a covering letter to hr@globalinsightconferences.com.

Please check the website regularly for programme updates and confirmed speakers. For more information or to get involved, please call 44 (0)20 3479 2299 or email info@humanisingdigitalconference.com

*Offer applies to brands only